Terms & Conditions

1. Introduction

Welcome to ag888, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") govern your access to and use of the ag888 website, mobile interface, games, and all related services (collectively, the "Platform"). By registering an account, making a deposit, or placing a wager, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety.

ag888 reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the Platform following the posting of changes constitutes your acceptance of those changes. We recommend checking this page periodically so you remain informed of the current rules governing your use of ag888.

2. Eligibility and Account Registration

To access and use ag888's services, you must satisfy all of the following eligibility criteria. ag888 conducts verification checks and reserves the right to request documentary proof at any time. Failure to meet eligibility requirements will result in account suspension and forfeiture of any associated funds pending investigation.

You must confirm that you:

• Are at least 21 years of age (21+ only). Underage gambling is strictly prohibited on ag888.
• Are a resident or lawful user accessing the Platform from Bangladesh or from a jurisdiction where online gaming is not prohibited.
• Are acting on your own behalf and not as an agent, representative, or proxy for any third party.
• Are not a current or former employee, contractor, director, or close associate of ag888 or any affiliated entity.
• Have not been previously excluded, banned, or suspended from ag888 for violations of these Terms.

3. Account Responsibilities

Each player is permitted to hold only one active account on ag888. Creating duplicate accounts — whether using the same identity, the same device, or the same payment method — is a breach of these Terms and will result in immediate closure of all associated accounts, with balances forfeited. You are solely responsible for maintaining the security and confidentiality of your account credentials.

You agree to:

• Provide accurate, current, and complete personal information during registration and keep it updated at all times.
• Notify ag888 immediately at [email protected] if you suspect unauthorized access to your account.
• Not share your login credentials with any other person under any circumstances.
• Log out from your account after each session, particularly when using a shared or public device.

ag888 will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any unauthorized use of your account that you report to us will be investigated on a best-effort basis, but we cannot guarantee the recovery of funds transferred prior to notification.

4. Deposits and Withdrawals

ag888 supports multiple payment methods optimized for players in Bangladesh, including bKash, Nagad, and Rocket. All financial transactions on the Platform are conducted in Bangladeshi Taka (BDT). Players are responsible for any fees charged by their chosen payment provider.

Deposit Conditions:

• The minimum deposit amount is ৳200. Maximum deposit limits may apply depending on the payment method and account verification level.
• All deposits must be made from a payment account registered under your own name. Third-party deposits are not accepted and will be returned where possible, net of any applicable processing fees.
• ag888 reserves the right to request KYC (Know Your Customer) documentation before processing any deposit or bonus activation, particularly for accounts identified as high-risk or unverified.
• Funds deposited into your ag888 account may only be used for placing wagers on the Platform. They may not be transferred to other accounts or used for any purpose outside the Platform.

Withdrawal Conditions:

• Withdrawal requests are subject to identity verification. ag888 may request proof of identity (national ID, passport) and proof of payment method ownership before processing any withdrawal.
• Standard withdrawal processing time is 24-72 hours from request approval. Processing times may vary during peak periods, national holidays, or due to system maintenance.
• Any active bonus wagering requirements must be fully satisfied before a withdrawal can be processed. Withdrawals attempted while a bonus is active and rollover conditions remain unmet may result in bonus forfeiture.

5. Bonuses and Promotions

ag888 offers a variety of bonuses and promotional offers to eligible players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following standard conditions unless a specific promotion states otherwise.

Standard Bonus Rules:

• All bonuses carry a minimum wagering requirement of 20x the bonus amount (rollover: 20x) unless stated otherwise in the specific promotion's terms.
• Bonuses must be claimed within 7 days of being credited to your account and used within 30 days of activation, unless the promotion specifies a different validity window.
• Bonuses are non-transferable, non-cashable, and cannot be exchanged for real money until all wagering requirements have been met in full.
• ag888 reserves the right to withdraw, modify, or expire any bonus offer at any time without prior notice if it determines that the offer has been abused, misused, or claimed in bad faith.
• Only one welcome bonus is permitted per player, per household, and per IP address. Any attempt to claim a welcome bonus multiple times through the creation of additional accounts will result in the disqualification of all associated bonuses.

6. Responsible Gaming

ag888 is committed to promoting responsible gaming practices. We believe gambling should be an enjoyable leisure activity and not a source of financial hardship. Players are encouraged to set personal deposit, loss, and time limits to keep their gaming experience within safe boundaries.

• This Platform is strictly for adults aged 21 and above. It is the responsibility of every user to ensure that minors do not gain access to their account.
• If you feel that your gambling habits are becoming unmanageable, you may request a self-exclusion period by contacting our support team at [email protected]. Self-exclusion requests are processed within 24 hours.
• For additional support and resources on problem gambling, we recommend seeking guidance from qualified local counseling services or helplines available in Bangladesh.

7. Prohibited Activities

The following activities are strictly prohibited on the ag888 Platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate account suspension, permanent ban, forfeiture of balances, and referral to relevant authorities.

• Using automated systems, bots, scripts, or any software to place bets, scrape data, or manipulate game outcomes.
• Engaging in money laundering, structuring transactions to evade reporting thresholds, or using the Platform for any illegal financial activity.
• Colluding with other players, casino staff, or any third party to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, glitches, or technical errors in any game, and failing to report such errors to ag888 immediately.
• Opening or attempting to open multiple accounts under the same or different identities for the purpose of claiming multiple bonuses or circumventing restrictions.

ag888 employs a dedicated risk and compliance team that monitors Platform activity around the clock. We cooperate fully with law enforcement and regulatory bodies when legally required to do so.

8. Intellectual Property

All content available on the ag888 Platform — including but not limited to the website design, graphics, logos, icons, text, software, game titles, audio, video, and data compilations — is the exclusive property of ag888 or its licensed content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, translate, create derivative works from, publicly display, or commercially exploit any part of the ag888 Platform without prior written consent from ag888.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ag888 and its affiliates, directors, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruptions, or computer damage, even if ag888 has been advised of the possibility of such damages.

10. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which ag888 operates. ag888 is operated as a safe and reliable platform committed to fair play and player protection.

In the event of a dispute, players are encouraged to first contact the ag888 support team at [email protected] to seek an amicable resolution. ag888 aims to resolve all player disputes within 10 business days of receiving a formal complaint. If a satisfactory resolution cannot be reached through direct communication, the matter may be referred to an appropriate independent adjudication body.

11. Amendments to These Terms

ag888 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will update the "Last updated" date at the top of this page. We may also, at our discretion, notify registered players via the contact details held on their account, though we are under no obligation to do so for minor or clarifying amendments.

Your continued use of the Platform after any changes to these Terms have been published constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request account closure by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.

Email: [email protected] (plain text — not a clickable link). Our support team typically responds within 4-8 hours during Bangladesh Standard Time (BST, UTC+6) business hours.